Online Returns Policy

At Martin York, we want you to be happy with your purchase but if you find yourself needing to return, please read below for our returns guidelines xx

How To Return

1. Read our Returns Policy below to make sure your return is eligible.
2. Email hello@martinyork.com.au within 7 days of placing your order. Please supply your order number and reason for return.
3. If you return is eligible, we will provide you with an RA# and instructions for return including timeframes that your return must be back to us.

Any returns sent without approval RA# or outside the specified timeframe will not be accepted and may be sent back to you at your own cost.

We will happily accomodate the following returns options within 7 days from when you receive your order. Please read the below carefully before placing your order.

All full priced items purchased online (excluding those purchased with Afterpay) can be returned to us for either a refund (to your original payment method), a credit note or exchange if the garment is unworn, unwashed, unaltered, with tags still attached and in the original packaging.

Orders that have previously been exchanged in size or style or a credit note issued, can only receive a credit note not a refund.

Items purchased with Afterpay are not eligible for a refund. Instead, all full priced items purchased with Afterpay are eligible for a credit note or exchange if the garment is unworn, unwashed, unaltered, with tags still attached and in the original packaging.

Pre-order items can be returned for a store credit or exchange.

Sale items can be returned for a store credit or exchange.

WAREHOUSE SALE CLEARANCE - ALL SALES ARE FINAL, NO RETURNS

 Items purchased on sale or using a promotional code at checkout, are only eligible for a store credit or exchange. The welcome code for your first order is not considered a promotional code. If you are unsure what is considered to be a promotional code, please reach out to us prior to your purchase.

We cannot accept returns of swimwear, intimates or Earrings. All of these items are final sale for hygeine reasons. Please email hello@martinyork.com.au if you need further assistance here or an exception.

We cannot refund eyewear unless assessed faulty. We can offer a credit note or exchange only. Management reserves the right to assess this on a case by case basis. 

Please phone our store and speak with management for further guidance.

 

How long will it take for my return or refund to be processed?